服务条款
Last updated: 27/10/2024
This Privacy Policy describes how Hours Between Pty Ltd ('we,' 'us,' or 'our') collects, uses, and discloses personal information when you visit or make a purchase from thehoursbetween.com (the 'Site') or otherwise engage with us (collectively, the 'Services'). By accessing the Site or using our Services, you agree to the terms outlined in this Privacy Policy. If you disagree, please discontinue use of the Site and Services.
Changes to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on the Site with an updated 'Last updated' date.
1. Information We Collect
Information You Provide
When using our Services, you may provide personal information directly, including:
- Contact Information: Name, address, phone number, and email address.
- Order Information: Billing and shipping addresses, payment details, and order history.
- Account Information: Username, password, and security questions.
- Customer Support Information: Details provided when contacting us.
Information Collected via Cookies
We automatically collect certain information about your interactions with the Site ('Usage Data') through Cookies, which may include device information, browser type, IP address, and browsing actions.
Information from Third Parties
We may receive personal information from third-party vendors and service providers, such as:
- Payment Processors: To process payments for orders.
- Analytics Providers: To help us improve the Site and understand usage trends.
- Shopify: To support the functionality of our store.
2. How We Use Your Information
We use personal information to:
- Provide Services: Process payments, fulfill orders, manage your account, and provide customer support.
- Marketing and Advertising: Deliver promotional communications by email and personalize advertising content.
- Security and Fraud Prevention: Detect and address security or fraudulent activities.
- Communications: Enhance customer support and improve service delivery.
3. How We Share Your Information
In certain circumstances, we may share personal information with:
- Service Providers: Such as IT support, payment processors, and shipping partners.
- Business Partners: Including marketing and advertising partners.
- Legal Requirements: To comply with applicable laws, regulations, and legal requests.
We do not sell or share sensitive personal information.
4. Cookies and Tracking Technologies
We use Cookies to enhance the user experience, analyze Site usage, and deliver personalized ads. Most browsers allow you to block or remove Cookies, though this may impact your experience. For more details on Shopify’s use of Cookies, see Shopify’s Cookie Policy.
5. Your Rights and Choices
Depending on your location, you may have rights to:
- Access and Correct Information: Request access or corrections to your personal information.
- Delete Information: Request deletion of your personal information.
- Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
To exercise any of these rights, contact us at support@thehoursbetween.com.
6. Data Security and Retention
We employ security measures to protect personal information but cannot guarantee complete security. We retain information for as long as needed to provide our Services or as required by law.
7. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: support@thehoursbetween.com
- Address: Unit 1/416 Gore Street, Fitzroy VIC 3065, Australia
- Phone: +61 478 880 955
International Data Transfers
If your information is transferred outside of your home country, we will protect it as required by applicable law.