Shipping policy
Last updated: 9 October 2026
ORDER PROCESSING
Please allow 24 hours to process your order. Expect an email to let you know your order is on the way.
AUSTRALIA AND NEW ZEALAND
Standard shipping is $10 for any order. Express shipping is $15 and is chosen at checkout.
| Destination | Estimated delivery time |
| Zone 1 (local, metro to metro) | 1 to 2 business days |
| Zone 2 (interstate or regional) | 1 to 3 business days |
| Zone 3 (remote or rural areas) | 3 to 5 business days |
| New Zealand | 3 to 5 business days |
INTERNATIONAL SHIPPING
Standard international shipping is $30 and express is $40, both chosen at checkout. Standard delivery takes 6 to 12 days; timelines vary by country.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hours Between is not responsible for these charges if they are applied, and they are your responsibility as the customer.
RETURNS AND EXCHANGES
You have 30 days from delivery to request a return of an unworn item in its original condition, and returns are free. Sale items and gift cards can't be returned if you've changed your mind. If anything arrives faulty, damaged or not as described, email support@thehoursbetween.com with your order number and a photo, and we will make it right. Full details are in our refund policy. Nothing here limits your rights under the Australian Consumer Law.
If you have any further questions, please contact us at support@thehoursbetween.com.