物流政策

ORDER PROCESSING:

Please allow 24 hrs to process your order. Expect an email to let you know your order is on the way!

FREE SHIPPING (AU/NZ)

We have free standard shipping for all orders.  

Shipping option	Estimated delivery time
Zone 1 (Local Metro to Metro)	1 to 2 business days
Zone 2 (Interstate or Regional)	1-3 business days
Zone 3 (Remote/Rural Areas)	3-5 business days
New Zealand	3-5 business days

 Express shipping is available and calculated at checkout. 

INTERNATIONAL SHIPPING:

We offer free standard international shipping to all countries.

Timelines vary, 6 - 12 days. 

Express shipping is available and calculated at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. the hours between is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES

30-Day Returns, hassle-Free: Not satisfied? Return within 30 days for a full refund—no questions asked.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@thehoursbetween.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@thehoursbetween.com