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ORDER PROCESSING:
Please allow 24 hrs to process your order. Expect an email to let you know your order is on the way!
FREE SHIPPING (AU/NZ)
We have free standard shipping for all orders.
|
Shipping option |
Estimated delivery time |
|
Zone 1 (Local Metro to Metro) |
1 to 2 business days |
|
Zone 2 (Interstate or Regional) |
1-3 business days |
|
Zone 3 (Remote/Rural Areas) |
3-5 business days |
|
New Zealand |
3-5 business days |
Express shipping is available and calculated at checkout.
INTERNATIONAL SHIPPING:
We offer free standard international shipping to all countries.
Timelines vary, 6 - 12 days.
Express shipping is available and calculated at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. the hours between is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
30-Day Returns, hassle-Free: Not satisfied? Return within 30 days for a full refund—no questions asked.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@thehoursbetween.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@thehoursbetween.com